Other companies promise. We deliver.
We have an experienced team, flexible capabilities, a great tech platform, and competitive pricing, but ultimately, the reason businesses choose us is our reputation for delivering outstanding results.
For over 35 years, we've been helping businesses just like yours capture more leads, increase sales & bookings, deliver better service, and be more productive. Here's how we do it...
Friendly, human receptionists.
Our services are 100% human (no AI), and we go to great lengths to recruit, hire, and retain only the kind of people who take pride in their work, show up with great attitudes, and believe in the values of hard work and personal accountability — and it shows. Whether we’re helping you bring on new customers or support current ones, you’ll experience a level of quality, consistency, and care that will have your callers saying, “Wow, I wish every company had people this good!”
Powerful integrations, apps, and a free business phone system.
We complement our human services with some of the best tech in the industry. Native integrations let our receptionists work seamlessly within the tools you already use. Easy-to-use web and mobile apps give you full visibility and control. And a business phone system — with cloud-based routing, calling, texting, and more — is even included for free with your services. (Completely optional and not a requirement to use our live services, but pretty great to have.)
Personalized onboarding, call handling, and quality monitoring.
Unlike companies that rely on rigid, one-size-fits-all scripts, we customize everything to your business — call flows, greetings, and how you want each call handled. Your onboarding specialist will guide you through the process from start to finish (they make it easy!) and will personally monitor your account during your first 30 days of service.
After rollout, you’ll transition to our customer care team, but we’ll continue to proactively monitor your calls to ensure we’re delivering on both our overall quality standards and your specific handling instructions and account goals.
Training and coaching that sets you up for success.
Our receptionists complete over 120 hours of training before they ever take their first call, and we don’t just train for general customer service. We train for results: business acumen to ensure receptionists understand what matters to your callers, sales techniques to help you book more appointments, and industry-specific knowledge to handle calls with confidence in specialized areas like the legal field.
Once live, our coaching team continues to monitor, guide, and optimize performance — both generally and as needed for your specific account — so your callers always get the best possible experience and you always get the best possible results against your goals.
All-inclusive pricing, no contracts, and transparent billing.
Unlike many of our competitors that charge add-on fees to unlock on-call capabilities, weekend coverage, or after-hours support, we keep it simple. Every plan includes all of our capabilities — call screening & transfers, message taking, lead capture, appointment scheduling, order processing, bilingual, and more — with true 24/7/365 service already included in your one low monthly price. The only choice you have to make is how many minutes you need, and you’re never locked in — you can upgrade, downgrade, or cancel at any time.
Our billing is also very straightforward and easy to understand, with real-time access to your current cycle usage so there are never any surprises.
An outstanding customer care team any time you need help.
Need to make a change to your call flow? Have a question about your bill? Just want to check in? Our customer care team is available by phone, email, or web chat with friendly, knowledgeable support any time you need us. And they are really good. They know our services inside and out and are truly some of the nicest, most helpful people you will ever meet.
And in everything we do, a commitment to delivering the results that matter most on your calls.
More leads captured.
With fast answer times (4 rings or less on average) and 24/7/365 coverage, we ensure every call counts and no opportunity is ever lost. For most customers, even one otherwise missed lead pays for our services many times over.
More sales & bookings.
We don’t just answer sales and booking calls — we move them forward. Our receptionists are trained to recognize opportunities, handle objections, and guide callers toward the outcome you want.
Better support for your customers.
Your customers deserve accessible help from people who care. We answer with warmth, listen to their needs, and follow your directions to resolve issues, answer questions, and ensure they feel well-supported and valued.
Improved productivity for you.
We handle the calls so you can concentrate on your job. No more interruptions or time spent on calls that aren’t the best use of your time. Finally, you can truly focus on running your business.
But don't take our word for it. See what our customers have to say about us...
We tried another phone answering service before PATLive and were very disappointed, but PATLive has been a breath of fresh air. We get a great value for what we pay, and they do worlds better on our calls than the last company did. So glad we made the switch!
Sam Barvard
Industrial Design Solutions
Get started today!
You’ve built a business worth calling. Let’s make sure every caller feels that from the very first hello. Start your free trial today, or reach out to Sales to learn more.
